Thank you for shopping with us. If you are not entirely satisfied with your purchase, we're here to help. 

 Returns

You have 15 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. 

Exchanges

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your exchange after inspecting the item. If your return is approved, we will initiate the exchange for the new item(s) and the difference between the amount of the new item(s) and the exchanged item(s), if necessary. For items under $50, you will be responsible for supplying a pre-paid shipping label to mail the exchanged item back to you unless otherwise agreed upon. 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable. 

Contact Us

If you have any questions on how to return your item to us, please contact us.  See below:

 

Petersburg Trading Outlet

5927 Boydton plank rd

North Dinwiddie , Va 23803

804-861-3500

ptconlinesales@gmail.com